Chatbot brings wave of excitement to cruise firm as revenues surge 20%

Travel agent company Infinity Cruises has seen its monthly revenues rise by around 20%, thanks to its newest member of staff – a digital agent called AMI.

Infinity, established in 2009, teamed up with AI conversational specialist firm Meet AMI back in January of this year, with a view of increasing its level of customer service, but also to help generate more leads for its ‘human’ staff.

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