Conversational Ai, Ami makes it easier to sell products and provide better customer support and reduce contact centre costs.
Ami is quick and easy to set up to do the hard work for you with and delight your customers.
01 Deploy Tags
30 mins max client work
Conversations Ami is able to access and use data from your website functions conversationally as soon as the tags have been deployed on your website. No integration required. Customer personalising conversations can include using a postcode to find my nearest store or updating a delivery status using wizmo the make of car from a Licence Plate and much more 🙂
0 minutes customer effort
03 Make Ami available to customers
We will hold a business logic workshop to show how to manage Ami’s behaviour in certain scenarios e.g. when and how to hand off to an agent. You will be invited to have your own conversations with the AI at this point too, to provide confidence Ami is working as expected. Once complete, the Ami can be made available to customers
120 minutes customer effort
04 Manage Ami
Ami has a mature dashboard with comprehensive reporting to give you incites about your customers. Ami’s reporting will quickly inform you as to what to add to your website so Ami can self serve even more customer enquires. Just add the additional content and Ami will be able read, understand and use the information in conversation.
60 minutes per week of customer effort