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Ami - the LivePerson alternative.
COMPETITOR
LivePerson
Overview
Just like Ami, LivePerson can be used for Conversational AI.
Embedding Conversational AI is an effective approach to enhancing customer engagement and operational efficiency. It can significantly improve customer service experiences and drive revenue growth through personalized interactions. Unfortunately, incumbent tools often force users to choose between quick deployment and comprehensive control over the user experience.
In contrast, Ami offers a solution that allows users to build modern conversational AI experiences without compromise.
What is LivePerson?
LivePerson is a conversational AI platform designed to enhance customer interactions through AI-powered chatbots and human agents. It supports multiple channels, including voice and messaging, and leverages a vast dataset to optimize conversations for customer service and commerce applications.
What is Ami?
Ami provides conversational AI specifically designed for customer-facing applications. It is fully managed by leading experts in the field focusing on safety, resulting in requiring minimal technical expertise for implementation.
Property | Ami | LivePerson |
|---|---|---|
Voice integration | ✔ | ✔ |
★ Layered anonymisation | ✔ | ⨉ |
Hosting | 25 locations | 4 locations |
Build-it-yourself | ⨉ | ✔ |
★ Languages | 108 | 10 |
★ Fully managed | ✔ | ⨉ |
★ URL recognition | ✔ | ⨉ |
Proactive chat | ✔ | ✔ |
GenAI | ✔ | ✔ |
A/B testing | ✔ | ✔ |
Integrations | ✔ | ✔ |
Buttons | ⨉ | ✔ |
Data retention | Fully custom | 13 months |
★ Custom report | ✔ | ⨉ |
Rich media | ⨉ | ✔ |
★ Hallucination safe | ✔ | ⨉ |
★ Consultative | ✔ | ⨉ |
Accuracy report | ✔ | ✔ |
★ Additional content | ✔ | ⨉ |
Omnichannel | ✔ | ✔ |
Ease of implementation
LivePerson
To set up LivePerson, users need a basic understanding of the platform's capabilities and some technical expertise. While the platform offers tools like Conversation Builder for creating chatbots without coding, integrating these bots into existing systems and workflows may require developer assistance. LivePerson's deployment includes integration with CRM, ERP, and other backend systems, making it a robust but somewhat complex solution to implement.
Ami
Ami is fully managed by a team of technical experts based on what the non-technical stakeholders require. Ami's approach makes it quick and easy to deploy an AI without compromising performance and safety.
Customization
LivePerson
LivePerson offers customization options primarily through its dashboard and integration tools. Users can personalize chatbots and conversational flows, but deep customization may require additional coding. The platform supports advanced features like intent management and natural language understanding to tailor responses to customer needs.
Ami
Ami provides multiple features to give users full control over the conversational experience. The Ami team allows customization of various components, including the user interface and chatbot behavior. Ami’s flexibility extends to integrating CSS for a cohesive brand experience.
Extensibility
Power BI
A significant drawback of incumbent solutions, such as Power BI, is product extensibility. An analytics experience is more than a dashboard; however, because the Power BI embed is an iFrame, it sits inside your app as a separate entity. Not only does this have a performance impact, but it also won't interact with the rest of your app logic.
Vizzly
Vizzly can be embedded in React, Vue, Angular or Svelte. The JS-component is highly extensible with code should you want to customize anything and it will work your existing codebase and app logic. If you're a React user, Vizzly also offers a React Hook should you want direct access to the API for View and Dashboard creation.
Custom reporting
Power BI
Power BI are yet to introduce a feature to empower end-users to edit existing Views or build new Views entirely from scratch. While this feature might not be for everyone, for many it's the most scalable way of addressing the vast and varied data requirements of their customers (without needing to build tens if not hundreds of reports).
Vizzly
One of Vizzly's core features is custom reporting (sometimes referred to as self-serve analytics). When enabled, end-users - your customers - can edit Views and Dashboards or create their own Views using the data you provide to them. With Vizzly, you can enable this functionality for some end-users and not others. You are always in control.
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