Why are chatbots & conversational AI’s essential for all businesses?

The word “chatbot” can carry some negative connotations.  Many businesses believe that chatbots aren’t helpful, useful, or generalisable to all markets. Worse, they are expensive to set up as all the content has to be manually programmed and loaded. Chatbots are popular The reality is different. Chatbots are used, even loved. Recent reports have found […]

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