Why are chatbots & conversational AI’s essential for all businesses?
The word “chatbot” can carry some negative connotations. Many businesses believe that chatbots aren’t helpful, useful, or generalisable to all markets. Worse, they are expensive to set up as all the content has to be manually programmed and loaded. Chatbots are popular The reality is different. Chatbots are used, even loved. Recent reports have found […]
Continue readingMore TagWeb Chat is a public service obligation
“Accessible” is a word weaved into our consciousness. For public services, “accessible” conveys a mandated duty to make sure as many people as possible can easily digest public service information. Public service websites and mobile apps should be accessible to as many users as possible. Most people now choose to obtain information delivered to them […]
Continue readingMore Tag10 minutes with Ami
- by Paris
Watch Ami’s conversational abilities. Watch Ami answer questions on our client’s websites, Emirates Holidays and Stockport council. Additionally, see Ami read, understand and answer questions on new content in under a minute!
Continue readingMore TagAmi’s Election Manifesto
Christmas 2019 is going to have an additional layer of stress for live agents and electorate alike alongside the usual Yule-tide hell of buying presents and catering for relatives with extremely specific dietary requirements – election season is upon us. Naturally, councils are going to experience a surge in election-based enquiries. Council live agents’ festive […]
Continue readingMore TagWhere does Ami get her information from?
- by Paris
The video below explains how Ami learns from HTML pages she has been given. These pages can be directly published on a website or not. When Ami doesn’t know the answer to a question, she collects all of the identified missing content for the client.
Continue readingMore TagAmi’s ability to prioritise
- by Paris
Watch the video below to understand how Ami is able to prioritise which calls she routes through, based on the predicted outcome of the conversation. Ami can accurately prioritise strong leads over weak ones, leaving call centre agents with higher quality prospects and more time to close sales.
Continue readingMore TagWhat do I need to make Ami live?
- by Paris
The video below discusses how easy it is to get Ami running on your website. Ami requires just a short string of tag to function on a website. It is beneficial for your employees to be involved in the process of facilitating Ami, as she helps the team by passing on queries to the correct […]
Continue readingMore TagHow many conversations can Ami have at once?
- by Paris
Watch the video below to find out how many conversations Ami can have at one time. There is no theoretical limit to how many conversations Ami can have at once. The amount of processing it takes for Ami to deploy what she knows in conversations is miniscule compared to the amount it takes Ami to […]
Continue readingMore TagThought-leading content in the AI world
- by Paris
Watch the video below to find out what content is considered progressive in the current world of AI. The ability to use AI on websites to have conversations is valuable for businesses and customers. The usefulness of technology that wants to read, understand, and converse with every piece of data in the world is unparalleled.
Continue readingMore TagWho uses conversational AI?
- by Paris
The video below discusses who uses conversational AI. A number of leading brands from varying industries use conversational AI in order to advance their business. Ami has been successful for everyone she’s worked with, even surpassing competitors.
Continue readingMore Tag