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Intelligence - Ami.
Ami is the first conversational AI to use automated reasoning to control, validate and direct generative AI models such as GPT-3.5-turbo to work towards goals.
Ami is an intelligent enterprise solution successfully delivering conversational automation for some of the UK’s leading organisations.
Some of the brands who have employed Ami
Ami Automates Conversations.
Ami's brain contains the intelligence to ask the right questions and automate intelligent, fluid customer conversations.
Ami works to first understand the question posed and then figure out the right answer.
Ami has exchanged 50 million conversational messages; constantly drawing on every past conversation to improve the next conversation.
It may have been delivered to a neighbour.
Where is my parcel, your tracking says it’s been delivered?
Have you checked?
yes, no one has seen the delivery
Then I suggest checking the status on the courier’s website. It sometimes has more information. Click here to open your delivery link.
yes, it says it was delivered to no 36. Will check thanks.
Ami can leverage generative AI layers to ask the generative layer multiple questions which relate to a goal.
Being goal driven, Ami is then able to decide the best answer to the most relevant question to reach the conversation's goals.
The graph shows Ami AI Learning supplemented by AmiGPT.
Ami's AI autonomously instantly recognises 87%* of conversational intents when reading customers websites and past conversations.
Ami's AI independently identifies conversational opportunities and problems eliminating the need for a team to manage clients chat communication.
*based on new clients Q4 2022
Ami learns from experience.
Every conversation provides more data to fuel Ami's algorithms to achieve goals.
Ami's algorithms look for opportunities to increase sales or provide better customer service.
The graph shows Ami's autonomous learning in action.
Humans are inquisitive.
Ami has a comprehensive reporting platform.
You can find out what Ami's been talking about by day, hour, theme or customer action.
Conversation is the human algorithm.
Ami's brain constantly ingests data from customer websites, API's, live pricing and more.
50,000,000 messages delivered make Ami's algorithms, NLP and NLU a safe option, trusted by household names.
Ami uses deep learning neural networks to analyse your text and documents, creating a unique model for near instant querying.
Ami has many layers, one layer provides the ability to quickly add annotations and re-train the model for specific outcomes.
Ami can be deployed independently, using APIs or proven integrations.
uptick in employee efficiency
conversions vs. traditional digital
boost in customer satisfaction
automation containment rates
decrease in agent attrition rates
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