top of page
Ami Reporting.
Customer Behaviour • AI Performance • Agent Insights
We pride ourselves on offering the most complete and accurate data analytics on the market.
Ami Reporting suite is fully customisable - our clients deserve nothing less.
Previous custom projects have included:
✓ What is the reading age of customers
✓ What out-of-scope questions are being asked?
✓ What are the customer types & other democratic details?
✓ How many chats had a First Contact Resolution?
✓ What external factors influence negative CSAT?
KPIs in action.
Standardised view.
You don't always need unique solutions. Our standardised report addresses the most commonly asked questions.
✓ Number of widget loads
✓ Number of widget opens
✓ Number of chats
✓ Number of interactions
✓ Number of questions
✓ Response time
✓ Serving time
✓ Hourly breakdown
✓ Average CSAT
✓ Automation Rate
✓ Mode of escalation
✓ Reason for escalation
✓ Number of retained customers
✓ Reasons for contact breakdown
✓ Transfer Queue breakdown
✓ Sub-theme breakdown
✓ Product breakdown
✓ Location breakdown
✓ Customer type
✓ Website source
✓ Most common words
✓ Sentiment
✓ Complaint analysis
✓ Percentage of chats with error
bottom of page