What we offer.
Ami Reporting suite is fully customisable - our clients deserve nothing less. Our reporting team takes time to gather your requirements and create a unique dashboard just for you.
We then support your questions by analysing data the way you need. We understand that each project requires a different approach. Previous custom projects have included:
01
Reading age of customers
02
Out-of-scope questions asked
03
Customer types and demographics
04
First Contact Resolution
05
External factors for negative CSAT
Ami Reporting is our fully managed solution for data analysis.
We not only collect and organise your data effortlessly but we build and customise reports tailored to your specific needs. Regardless of what data you are looking for, we aim to give you the flexibility and control to do it all.
Over 70 data types visualised
Our advanced reporting capabilities set a new standard in data visualisation and analysis.
Over 90% of intents
recognised
We set an industry-leading benchmark by correctly identifying the customer intents.
Multi-layered
anonymisation
Our priority is to ensure the privacy and security of data.
Performance Monitoring
Our AI platform offers insights that highly correlate with human judgment.
How we handle your data.
We take safety seriously and we make no sacrifices. We work closely with our clients to find the best process to store their data securely.
01
Regular anonymisation
We routinely anonymise your data by removing any Personally Identifiable Information (PII) to ensure your privacy and security are always protected.
02
Flexible data retention policies
Our data retention policies are customisable to meet your needs, allowing you to control how long your data is stored in our internal systems.
03
Zero Data Retention for 3rd party APIs
We advocate for zero data retention with third-party APIs, ensuring that your data is not stored unnecessarily or without your consent.
04
Removing PII before connecting to APIs
We remove PII before sending data to third-party services. You don't need to rely on these services to protect your sensitive information, setting us apart from others.
05
Storing your data at your preferred location
Choose where your data is stored. We offer flexible server location options to meet your regional compliance requirements and personal preferences.
FAQ.
Ami Reporting is our in-house AI tool to capture, analyse, and visualise data.
No, Ami Reporting does not utilise generative AI.
In our experience, the risks for (any) generative AI are too high to implement it for reliable analytics.All instances of Ami Chat come with a standardised Ami Reporting dashboard with customised data developed upon requests.
We can virtually report on any data that goes through our chat widget. If a data point is not available by default but is requested, we will develop the technology for it.
This is only applicable for data points that our technology has access to. For instance, we cannot measure how many customers opened up the chat widget if the client is using a 3rd party service that we are integrating into.
Where possible, we can close the gap between two systems and will develop additional measurements to satisfy our clients.We can push the requested data to a 3rd party database through an API request.
We would first gather the requirements and then develop the integration if we do not have an out-of-box solution ready.We can provide data extracts in the preferred format (e.g. .csv or .json) for the required data.
We can either automate this process through an API, send our clients the data manually, or develop a dashboard where clients can securely download the required file(s).Currently, we are offering hosting in 26 countries. If you require hosting in an unlisted country, we are always happy to explore options and develop something bespoke.
> Standardised view.
You don't always need unique solutions. Our standardised report addresses the most commonly asked questions.