What we offer.
We blend prescriptive and generative technologies resulting in the expansive capabilities of Generative AI, while maintaining the precision and reliability that comes from a more structured, prescriptive system.
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No hallucinations
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Industry-leading accuracy
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Enterprise-grade security
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Continuous innovation
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Fully managed service
Ami Chat redefines what it means to automate customer service.
Designed to eliminate the risk of hallucinations, our AI delivers consistently accurate and contextually relevant information, outperforming industry standards and reducing errors.
90% Automation
Our AI chat streamlines routine processes, reduces manual effort, and minimises human error, allowing your team to focus on high-value tasks and strategic growth.
20% Increased CSAT
Boost customer satisfaction by 20% through intelligent, personalised experiences. Instantly address customer needs, provide accurate answers, and ensure a smooth, engaging experience every time.
2X Efficiency
Double your productivity by streamlining customer interactions, reducing response times, and managing higher volumes of inquiries seamlessly, all while maintaining top-notch service quality.
11X ROI
Unlock 11x return on investment with our intelligent solution. Reduce costs, increase productivity, and boost customer retention, all while providing exceptional, automated customer service that drives growth.
Industry-leading accuracy.
At Ami, precision isn't just a goal, it's a guarantee. Our Mixed Model stands out in the industry for maintaining high accuracy without compromising on reliability. This is reflected in our robust performance metrics, where Ami consistently achieves top-tier accuracy ratings.
We pride ourselves on delivering solutions that you can trust — engineered to reduce errors and completely eliminate hallucinations, ensuring that every output is both precise and dependable. With our Mixed Model, we aim to empower your operations with technology that not only meets but exceeds expectations, setting new standards for accuracy and consistency in every task.
Whether you're looking to optimise your processes or enhance customer experiences, our Mixed Model provides reliable, precision-engineered solutions that meet your needs today and anticipate the demands of tomorrow.
Ami
Nuance
Ada
Zendesk
Amelia
Genesys
LivePerson
Salesforce
Netomi
Our internal benchmark finds that Ami is leading the industry in accuracy for non-hallucinating, risk-free products.
Core features.
Ami Chat offers secure, multilingual AI interactions with no hallucinations, proactive messaging, flexible hosting, and easy integration. It supports over 100 languages, ensures continuous updates and optimisation, and provides customisable designs to meet unique business needs.
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No hallucination
Say goodbye to misleading information. Our framework eliminates hallucinations completely, making Ami one of the safest products on the market.
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Contextual
Ami delivers highly personalised interactions. It adapts its responses based on the time or date, the webpage a customer is on, and the history of the chat.
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Safe and secure
Our systems are designed to safeguard sensitive information, ensuring that data is encrypted, securely stored, and processed with the utmost confidentiality.
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Flexible hosting
We offer flexible data storing capabilities, willing to support whichever location you request. By default, Ami Chat is hosted in 26 countries.
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Multilingual
Ami supports interactions in over 100 languages. Whether it's by design or by automatic language detection, we aim to enable businesses to connect with a global audience.
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Easy integration
With straightforward setup processes, you can have Ami up and running with minimal effort, fitting seamlessly into your workflow.
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Proactive messaging
Don’t just react — anticipate. Ami Chat can initiate conversations, send reminders, and provide timely updates, keeping your customers engaged and informed at all times.
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Additional content
Our system flags customer queries out of scope, allowing us to continuously expand Ami's capabilities and automate even more for your business.
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Fully managed
Let us handle the heavy lifting. Ami Chat is fully managed, ensuring continuous updates, maintenance, and optimisation without any extra effort on your part.
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Customisable design
Need a specific look and feel to resonate with your customers? We’ve got you covered. We tailor the design to match your brand's unique identity.
We have a newsletter sign up on the home page – 200 per month. When Ami went live that jumped to 2000 opted in sign ups per month. This meant we had a greater audience to communicate with whom we were engaged.
Ami can help us work more efficiently and means we can help more animals. Being able to get this question answered, before going through to a human agent, means we can get through the chat faster, and therefore answer more chats.
Ami can automatically update with any changes in our website, can handle unlimited conversations and we can also analyse the chats to make improvements definitely make it stand out from the competition.
FAQ.
We utilise our in-house developed models for Ami Chat. While we do offer generative capabilities, not all of our models are generative.
All Ami Chat instances come with our standard Ami Reporting package, containing more than 70 data points visualised and reported on and the potential to expand on the dashboard with custom requests.
Yes, Ami Chat can be developed to support communications through voice.
As of 2024, all of our products are compliant with AI regulations in the EU, UK, and the USA. Safety and security is one of our main focuses and we devote a large effort on ensuring that our products not only pass all regulatory principles, but also go beyond.
By default, all data is stored in Ireland in a secure virtual private cloud. In practice, however, we adapt to each of our client to meet their requirements regarding data storage and security.
We are able to host data in more than 26 countries, and able to develop unique solutions for any requirement.Yes, Ami Chat can be set up to work asynchronously, mainly through Facebook and WhatsApp, but we are open to develop other integrations too.
No, Ami Chat does not support rich content (such as embedded images, videos, buttons) in its widget by default. However, our development and consultancy services can develop such solutions on a case-by-case basis.
Ami Chat is managed by its expert team, meaning that our clients can fully focus on their operational duties. This makes Ami Chat one of the lowest maintenance applications on the market. Not only this makes deploying AI solutions quick and seemless, but we believe that our expert team is also able to achieve more than any in-house, non-specialised team would be.