Consultancy.
We're committed to staying at the forefront of AI advancements, making sure that your business not only keeps pace with the digital evolution, but leads it.
Our Experience.
Sectors
Our team helps clients across various industries, ranging from SMEs to the UK Government.
✓ Smaller companies
✓ Councils
✓ Utilities
✓ Charities
✓ Housing Associations
✓ Rental Sector
✓ Energy
✓ Travel agencies
✓ Retail and parcel delivery
✓ Mass media
✓ Insurance
✓ Government
Objectives
We have more than five years experience in the field focusing on various uses of artificial intelligence.
✓ Achieving non-hallucinating AI
✓ Increasing CSAT
✓ Increasing meaningful automation
✓ Increasing customer acquisition and retention
✓ Improving AI accuracy and precision
✓ Enhancing actionable data insights
✓ Reducing agent handling time
Expertise Areas.
01/ Interface design
The appearance and user interface of your widget can affect attracting and retaining user engagement. We can help you design a widget that not only functions efficiently but also resonates well with your audience, fostering a sense of brand identity and user loyalty.
02/ AI Behaviour
The behaviour of your AI plays a pivotal role in optimising customer interactions and achieving your conversational objectives.
Our specialists offer strategic solutions to enhance automation for cost savings, reduce agent handling time, and improve response accuracy, whilst effectively handling out-of-scope enquiries.
03/ Integration
Our expertise extends into third-party providers. We offer tailored advice on selecting APIs that align with your strategic objectives, balancing cost and performance to meet your specific requirements.
Our consultancy doesn't just recommend solutions; we implement them. We integrate chat widgets and other essential tools into your existing systems.
04/ Safety
Safety and security in AI should be a top priority. This includes cybersecurity, data protection, but also the deployment of a predictable, risk-free technology.
In collaboration with the UK Government, we focus on non-hallucinating, risk-free AI that protects your data.
05/ Reporting
We specialise in gathering, organising, and analysing data to unlock actionable insights that drive strategic decisions. Our approach involves developing bespoke algorithms tailored to your unique business needs, enabling us to make precise predictions that guide your path forward.
How we work.
01
One-off AI Analysis
We quickly assess other products and solutions and recommend areas to improve.
✓ Interface design
✓ AI Behaviour
✓ Safety
02
Project-based Support
We assist clients to achieve their goals by focusing on one aspect of their system.
✓ Interface design
✓ Automation rate
✓ Integrations
✓ Reporting
✓ Customer acquisition
✓ CSAT
✓ Customer retention
✓ Precision
✓ Agent handling time
03
Continuous Support
We can be a helping hand through various projects, ensuring long-term improvement.
✓ Interface design
✓ AI Behaviour
✓ Integrations
✓ Safety
✓ Reporting
✓ CSAT
✓ Automation rate
✓ Customer acquisition
✓ Customer retention
✓ Precision
✓ Agent handling time
✓ Statistical sampling
✓ Innovations
